At The Max Hosting, customer satisfaction is our priority. We stand behind our services with a transparent and fair refund policy.
1. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on all shared hosting plans.
If you’re not satisfied, you can request a full refund within 7 days of your initial purchase—no questions asked.
2. Eligibility for Refund
Refunds apply only if:
- Request is made within 7 days
- Service is not misused or violated our terms
- Applies to first-time purchases only
3. Non-Refundable Services
The following are non-refundable:
- Domain registration fees
- Renewal payments
- Add-ons or third-party services
- Custom or enterprise hosting setups
4. Refund Process
To request a refund:
- Email us at info@themaxhosting.com
- Include your order details
Refunds are processed within 5–7 business days to the original payment method.
5. Service Cancellation
You may cancel your hosting at any time. However, refunds will only be issued within the eligible period.
6. Abuse & Policy Violations
Accounts suspended due to violations (spam, illegal activity, abuse) are not eligible for refunds.
7. Contact Information
Address: 121 King Street, Melbourne Victoria 3000 Australia
Phone: +61 3 8376 6284
Email: info@themaxhosting.com
